After sales

1–Question: I bought a model B3 electric scooter, What shall I do when first-time using the product and find it not working?
Answer:
1) Power on the bike or scooter and check the power indicator light.
2) Step onto the bridge with one foot and slowly kick the other.
3) When the scooter begins to roll, place both feet on the deck and step on the accelerator to engage the motor.
4) PLEASE NOTE that the bike or scooter must travel at 5 km/h before the motor starts to engage.
If you follow the above steps, but find it still not working, please send detailed video to info@elife2go.com and attach your order id. Our technician will provide solution to you within 48 hours.

2–Question: My electric bike B20 is completely discharging, so I put it on charge, but it doesn’t seem to work. What is the problem?
Answer: Please make sure that you follow below steps:
1) Connect the load port of the bicycle or scooter to charge it. check the charger LED lights status.
a. The charger indicator is red when empty/green when fully charged. This charger is good condition.
b. The light is always green or off, this charger is damaged.
2) After fully charged, start your bicycle or scooter, if it doesn’t work, the battery may be damaged. Then please send your detailed problems to info@life2go.com and attached your order id , we will check with it asap.

3–Question: I would like to know if electric bike or scooter is suitable for climbs.
Answer: Yes, you ride it on the flat very well, but on a hill you have to boost it with your feet.

4–Question: My bike or scooter tire suddenly punctured, how to repair it?
Answer: Please send your detailed video&photo to info@elife2go.com and attach your order id, we will check with it asap.

5–Question: I noticed my electric bike has an abnormal noise coming from the rear wheel. Is normal??
Answer: Please send your detailed video&photo to info@elife2go.com and attach your order id, we will check with it asap.

6–Question: I receive a electric scooter B3, but some part was missing or damaged, what do i do?
Answer: Please send your detailed video&photo to info@elife2go.com and attach your order id, we will check with it asap.

7–Question: Can the bicycle brake be adjusted? Is the rear brake too loose?
Answer: To save your time and get our support quickly, you can read our instruction below to adjust brake.
a. It can be adjusted by tensioning or loosening the brake cable (it is the braided wire near the rear wheel). To tighten it, you must loosen the allen key wrench screw (#5) and pull a little of said wire, tighten the screw and test if it is adjusted as you want.
b. The built-in tensioners (a kind of black plug that is on the handlebar, from where the brake cable comes out and another plug that is next to the brake pads), are not used to regulate the brake.
c. Use To tighten it, you must loosen the allen key wrench screw (#5) to loosen the screw and tighten / loosen said cable to adapt it to how you see it.

8–Question: I got T10 scooter, but I do not know how to folds.
Answer: Please follow the steps as below–
a. Just press the red pedal either with your foot or your hand and you feel the handle tilting until it is parallel to the base.
b. Repeat step a to unlock and raise the handle of the scooter until you hear the locking sound.

9–Question: Do you guys provide customer support during weekends / holidays?
Answer: Normally we don’t provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

10–Question: I’m owner of a moovWay B20 balance bike.
When switching on it flashes 7 times every 10 seconds and nothing happens.
Do you have any info on that?
Thank you for your feedback
Answer: it maybe the problem of controller or throttle. you can send the detialed video&photo to info@elife2go.com and attach your order id, we will check with it asap.

11–Question: Hi, I have my gyroboarder balance bike that no longer wants to ride (it flashes when I turn it on) do you have any idea what I could do?
Answer: I see it blinking 3 times, need to check your balance bike controller, it has 2 controller versions on this model. a different version will refer to a different error report.

12–Question: Hi I have a windgoo b3, I have to change my inner tube on the rear tire (wheel with motor), I would need your advice on the manipulations to be done and if you have a YouTube tutorial I am taker
Answer: you can check the link guide: https://youtu.be/OxQqMAuJewY

13–Question: Good evening team I have a moovway balance bike and a 1500w controller I would like to know someone how I could connect it thank you
Answer: For regular after-sales support, we have a technical guide for you, but if I understand you want to assemble the device, it goes beyond after-sales and I’m afraid not not be able to help you.

14–Question: Good evening team, thank you for the addition. Does anyone sell moovway B3 balance bike parts?
Answer: yes, please tell us which part you want, i will send you the link

15–Question: Hello, owner of the windgoo b20, I would like to know where I can order an inner tube for a 14 inch tire, and if you have any sites to advise me on the purchase of accessories, I am interested
Answer: you mean for front wheel or rear wheel, i will check the stock for you

16–Question: Hi do you have a place to order a 36 v 6 ampere battery for moovway b3?
Answer: yes we have, you can ask the stock on our webpage before you buy it

17–Question: Hello everyone who will have a link to find an accelerator handle for a windgoo balance bike please?
Answer: what model? we need to check which controller version first, then check the stock for you

18–Question: Hello, I have a windgoo m12 scooter, it does not roll and gives me an error code E 8. What should I do?
Answer: have you checked the controller? According to the type of controller, different controllers refer to different E8. it could be a controller or motor problem.

19–Question: Good evening, I am looking for the part for the windgoo model M12 scooter. I’m looking for the complete rear wheel, tire and disc, beware of a 120 diameter disc. Thank you.
Answer: yes, you can ask the stock on the webpage before you buy it

20–Question: Hello, I have a windgoo m12 scooter, it does not roll and gives me an error code E 8. What should I do?
Answer: E8 refers to the controller overcurrent protection, or the temperature is too high, or the motor phase line is shorted. Restart the scooter first to see if E8 will appear. If it still does, push the scooter manually to see if the motor will tighten up and can’t move. If it cannot move, the motor or controller may be damaged. If it can move, the temperature may be too high, wait a few minutes and try again.

21–Question: Hello thank you for the acceptance I have a windgoo b3 is there someone who can tell me if the motor is a 250 w or a 350 w thank you
Answer: 350W

22–Question: Good evening, does anyone know where I can find the original controller for my Windgoo b20 balance bike?
Answer: we have b20 controller

23–Question: Hello, I am looking for a Windgoo 14inch 36v 300w brushless gear motor motorized rear wheel thank you
Answer: yes, you can ask the stock on our webpage before you buy it.

24–Question: Good evening, I have a problem with my moovway B3 balance bike.
Suddenly it brakes on its own and then it lights up but does not start at all. What do you think it could be?
Answer: you can send the detialed video&photo to info@elife2go.com and attach your order id, we will check with it asap.

  1. Bonjour merci pour votre message, laissez-moi vous donner une instruction d’achat. vous pouvez ouvrir le lien d’achat par google chorme,…

  2. Bonjour comment faire pour comander la baterie draisienne ba 3 j ne comprend rien c pas en francais pouvez vous…

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